Global manufacturing operations.
Local data compliance
“One SAP system. Customer records secured in-country. Global quality visibility”
ISO 13485
GxP
FDA/EMA
Track & trace
GxP regulatory ready
Global quality visibility, no PII exposure
6–8 mo first jurisdiction
The challenge
- Customer PII for product registration, warranties, and service records must stay in-country.
- For pharma and medical devices, patient program data must also satisfy GDPR and national health laws.
- For pharma and medical devices, patient program data must also satisfy GDPR and national health laws.
- Fragmented SAP instances mean global quality issues can't be tracked across markets.
- Service operations are siloed by country — technicians lack cross-regional visibility.
- Pharmacovigilance and adverse event reporting need global visibility without moving PHI.
How TERRA solves it
- Central SAP S/4HANA for production planning, supply chain, quality, and financials.
- Customer PII and patient data are automatically routed to in-country regional stores.
- Global quality management tracks product issues across every market without exposing personal data.
- Service technicians authorized for their region access local customer records securely.
- Pharmacovigilance: adverse events tracked globally, PHI stays in its home country.
- ISO 13485, GxP, FDA/EMA, and supply-chain traceability requirements fully supported.
Where This Fits
Built for manufacturing & pharma teams like these
Medical device manufacturers with European service and warranty networks
Pharmaceutical companies managing patient assistance and pharmacovigilance programs
Industrial equipment manufacturers with global service operations
Consumer goods companies with product registration requirements
Consumer goods companies with product registration requirements
TERRA vs. The Old Way
The multi-instance approach side by side
| Separate SAP per country | TERRA™ | |
|---|---|---|
| Systems to manage | Separate SAP instance per country | One global SAP S/4HANA instance |
| Typical cost vs. TERRA | 3–5x higher licensing, hosting, admin | 40–60% lower total cost of ownership |
| Adding a new jurisdiction | Multi-million-dollar re-implementation | Configuration change, live in 6–8 weeks |
| Global reporting | Fragmented, manual reconciliation | Real-time, compliant, from one system |
| Regulatory audit readiness | Manual evidence gathering per country | Audit-ready reports on demand |
| End-user experience | Different system per region | One familiar SAP interface everywhere |